Organizers of a Cornwall Balloon and Tunes Festival have defended themselves after punters claimed the event was ‘overpriced’, ‘hugely disappointing’ and the balloons didn’t even fly
Organizers of the event at Stithians Showground over the weekend said no one was more disappointed with the chain of events than they were and they had offered people free entry on Sunday to make up for it.
People complained that Saturday’s event, which cost just over £30 for a family ticket, was a waste of money and a big disappointment. Adverse weather conditions prevented the balloons from flying that day. One upset customer even compared the event to a famous episode of the iconic sitcom Father Ted.
In a statement given to Cornwall Live on Sunday and passed to The Packet, organisers, Cornwall Balloons & Tunes Festival and Rowlands Fun Fair, said: “No one is more upset than us that the pilots were unable to get the balloons in the air . They tried several times to get the balloons up. The balloons cost us £25,000 – if the balloons don’t fly we don’t get our money back. Customer safety is paramount. Safety has to come first.There was plenty of free entertainment going on throughout the day to keep visitors busy but we totally feel the disappointment with the balloons.Wish we could control the weather.
The spokesperson said the company has taken the feedback into account and offered free entry on Sundays with free entertainment.
Saturday’s event led to a string of bad reviews left on the festival’s website. One disappointed attendee said: ‘Basically paying to enter a funfair which then charges for the rides again. Not at all as advertised, very poor and no inflated balloons. Don’t waste your money.”
Martyn Evans said: “For what you paid, you saw it all. Very disappointed and a waste of money. Nothing can be done for the balls but the rest was a big disappointment. I only saw two characters despite advertising ten, long delays between singers, more entertainment, and shocking prizes for rides.
One attendee, Amanda Datson, said the event reminded her of the episode of Father Ted when they went to Craggy Island Fun Land. “Everything was at extra cost except for circus skills which was a small area with hula hoops, a unicycle and a pair of stilts. None of the advertised characters walk around and no live music. A balloon tried to inflate but failed, the weather was good with a 12mph breeze. It reminded me of an episode of Father Ted when they went to Craggy Island Fun Land.
Clare Bray described the event as “Massively disappointing”.
That’s why there are long delays on the Falmouth to Helston route this morning
But not everyone felt the same way, Sarah Moore Jose, writing on Sunday, said: “Fabulous family day out, music was good, food was good and kids had fun. Prices were acceptable with recent inflation and the staff were polite and It was a shame the balloons didn’t go up but could see they tried and the typical Cornish weather let them down!
While Rose G Ibson wrote, “I feel compelled to write a review because we had such an amazing time – the kids loved every second of it, the bands were fantastic and the balloons were really cool. Every member of staff was an absolute joy.